About Maple Meet and Greet
Maple Meet and Greet is a customer-focused valet parking service at Gatwick Airport, providing a convenient and stress-free start and end to your journey. Our emphasis is on personal service, ensuring each customer receives the attention they deserve.
Service Features:
- Direct drop-off and collection at both North and South terminals
- No waiting for shuttle buses - walk straight to check-in
- Comprehensive vehicle inspection with photos before parking
- Friendly, uniformed drivers with extensive training
- Secure storage facility just 10 minutes from the airport
- Special assistance for families with children or travelers with mobility needs
- Text message confirmation when your car is parked safely
- SMS notification when your car is ready for collection
Operating Hours:
Available 24 hours a day, 7 days a week, 365 days a year
Security Features:
- Park Mark® Safer Parking Award facility
- 24/7 CCTV monitoring
- Regular security patrols
- Fully fenced perimeter with security lighting
- Electronic barrier entry and exit system
- Secure key storage with electronic tagging
- Full insurance coverage while in our care
Terminal Drop-Off Locations
North Terminal:
Follow signs for North Terminal. On approach, follow signs for 'Approved Operators Meet & Greet'. Our designated meeting point is clearly signposted in the approved operator area. Look for our staff in distinctive maple-colored uniforms with company logos.
South Terminal:
Follow signs for South Terminal. On approach, follow signs for 'Approved Operators Meet & Greet'. Our designated meeting point is clearly signposted in the approved operator area. Our staff will be wearing maple-colored uniforms and will be expecting you.
To ensure a smooth handover process, please call our customer service team approximately 15-20 minutes before you arrive at the airport.
Important Note:
Please ensure you have your booking confirmation and photo ID with you when dropping off your vehicle.
Arrival & Departure Information
On Arrival at the Airport:
- Call our customer service team approximately 15-20 minutes before arriving at the airport.
- Follow the signs to your terminal and then to 'Approved Operators Meet & Greet'.
- At the designated meeting point, you'll be met by one of our uniformed chauffeurs.
- The chauffeur will verify your booking details and complete a vehicle inspection report.
- You'll receive a copy of the inspection report and a receipt with contact details for your return.
- Hand over your keys and proceed directly to check-in while we take care of your car.
- You'll receive a text message confirmation once your car has been safely parked.
On Return to the Airport:
- Once you have collected your luggage and cleared customs, call our customer service team using the number provided in your confirmation.
- Confirm your terminal location and booking reference.
- Make your way to the same designated 'Approved Operators Meet & Greet' area.
- Your car will be delivered to you, typically within 15-20 minutes of your call.
- Our chauffeur will assist with loading your luggage if required.
- Check your vehicle's condition against the inspection report and sign the return form.
- You're then ready to continue your journey home.
Important Notes:
- We track all flight arrivals, so you don't need to worry about flight delays.
- If you experience significant delays or changes to your flight, please inform us when possible.
- For security purposes, only the person named on the booking can collect the vehicle.
- If you have any special requirements (such as child seats or mobility assistance), please mention these when you call.
Frequently Asked Questions
How does your meet and greet service work?
Our service is designed to be simple and convenient. You drive directly to your terminal where one of our chauffeurs meets you, checks your booking, and completes a vehicle inspection. You then walk straight into the terminal while we park your car in our secure facility. On your return, you call us when you've collected your luggage, and we deliver your car back to you at the terminal.
How secure is your parking facility?
Our storage facility has been awarded the Park Mark® Safer Parking Award and features 24/7 CCTV monitoring, regular security patrols, perimeter fencing, security lighting, and electronic barriers. All vehicle keys are stored securely and tagged electronically to ensure they can't be misidentified.
What makes you family friendly?
We understand the challenges of traveling with children, so we provide extra assistance for families. Our chauffeurs can help with loading and unloading luggage, we allow extra time for family check-in, and we can accommodate special requirements like keeping child seats accessible. We also ensure that your vehicle is returned to you at a convenient pick-up point that minimizes walking distance with children.
What happens if my flight is delayed?
Don't worry! We monitor all flight arrivals, so we'll know if your flight is delayed. Your booking remains valid regardless of when your flight arrives, and there are no additional charges for flight delays. Simply call us when you've collected your luggage, and we'll bring your car to you.
Can I amend my booking?
Yes, you can amend your booking details up to 24 hours before your arrival time by contacting our customer service team. Changes made with less notice may be accommodated where possible but cannot be guaranteed.
How much notice do I need to give when I return?
We ask you to call us once you have collected your luggage and cleared customs. This typically gives us enough time to retrieve your vehicle and meet you at the terminal. During peak periods, calling as soon as possible after landing is recommended.
Is my car insured while in your care?
Yes, all vehicles are fully insured while in our care. Our comprehensive insurance covers damage, theft, and third-party liability. However, personal belongings left in vehicles are not covered, so please take all valuables with you.
