About APH Meet and Greet
APH Meet and Greet is operated by Airport Parking and Hotels Ltd, one of the UK's longest serving and most trusted airport parking providers. This premium service combines the convenience of valet parking with the reliability and security that APH is known for.
Service Features:
- Terminal-front drop-off and collection
- No transfer buses needed
- Professionally trained and uniformed staff
- Comprehensive vehicle inspection
- SMS confirmation system
- Secure car storage facility
- Flight monitoring for delays
Operating Hours:
Available 24 hours a day, 7 days a week, 365 days a year
Security Features:
- Park Mark® Safer Parking Award
- 24/7 CCTV surveillance
- Barrier-controlled entry and exit
- Regular security patrols
- Fully insured drivers
- Secure key storage
How APH Meet and Greet Works
On Departure:
- Call the APH Meet and Greet team 20-30 minutes before you arrive at the airport.
- Follow the directions to the designated meeting point:
- North Terminal: Follow signs for "Drop Off" on the North Terminal approach road.
- South Terminal: Follow signs for "Drop Off" on the South Terminal approach road.
- A uniformed APH driver will meet you at the designated meeting point.
- Your vehicle will be checked and its condition recorded using our electronic vehicle inspection system.
- Hand over your keys to the APH driver and receive a receipt with contact details.
- Proceed directly to the terminal check-in desks while the driver takes your car to our secure storage facility.
On Return:
- Once you have collected your luggage and are ready to leave the airport, call the APH Meet and Greet team using the number provided on your receipt.
- Make your way to the same meeting point where you dropped off your vehicle.
- An APH driver will deliver your vehicle to you within 20 minutes of your call.
- Check your vehicle and sign the condition report.
- Receive your keys and continue your journey home.
We recommend calling us as soon as you have collected your luggage to minimize waiting time. Our team monitors all flights, so we'll be aware if your flight is delayed.
Security Information
At APH, the security of your vehicle is our top priority. Our Meet and Greet service uses only the most secure storage facilities to keep your car safe while you're away.
Car Park Security:
- Park Mark® Safer Parking Award - recognizing high standards of security
- Perimeter fencing and barrier-controlled access
- Comprehensive CCTV coverage throughout the facility
- 24-hour security personnel on site
- Well-lit storage areas
- Regular security patrols
Staff Security:
- All staff undergo rigorous background checks
- Full driving license verification
- Comprehensive training program
- Uniformed for easy identification
- Carry photographic ID at all times
Vehicle Protection:
- Thorough digital vehicle inspection on arrival
- Time and date stamped photographs
- Secure key storage system
- Fully insured while in our care
- Limited vehicle movement - only driven to and from storage
Our commitment to security gives you peace of mind while you're away, knowing that your vehicle is in safe hands.
Frequently Asked Questions
How far in advance should I call before arriving?
We recommend calling us 20-30 minutes before you expect to arrive at the terminal. This gives our driver sufficient time to meet you at the designated meeting point.
What happens if my flight is delayed?
Don't worry about delays. We monitor all flight arrivals, so we'll know if your return is delayed. Your booking remains valid until you return, regardless of delays.
Where exactly is the meeting point?
For both North and South terminals, the meeting points are in the designated "Drop Off" areas. Precise directions will be provided in your booking confirmation, and our customer service team can guide you if needed.
How long will I have to wait for my car on return?
We aim to deliver your vehicle within 20 minutes of your call. During peak periods, this may extend slightly, but we'll always keep you informed of any delays.
Is my car insured while in your care?
Yes, your vehicle is fully insured while in our care, covering damage, theft, fire, and natural disasters. Our insurance does not cover personal belongings left in the vehicle.
Can I amend my booking?
Yes, bookings can be amended up to 24 hours before your scheduled arrival. Please contact our customer service team with your booking reference to make any changes.
What types of vehicles do you accept?
We accept most standard vehicles. For oversized vehicles, vehicles with modifications, or high-value vehicles over £50,000, please contact us before booking to confirm acceptance.
How do I pay for the service?
Payment is taken at the time of booking online. We accept all major credit and debit cards.
