About Ace Meet and Greet
Ace Meet and Greet is the premier valet parking service at Gatwick Airport, offering an unmatched combination of convenience, security, and customer care. With over 12 years of experience serving Gatwick travelers, we've perfected every aspect of the airport parking experience.
Premium Service Features:
- Personalized service with dedicated account manager for frequent travelers
- Drive straight to your terminal - no buses or transfers required
- Meet and greet service at both North and South terminals
- Professional, uniformed chauffeurs with extensive training
- Complimentary exterior car cleaning service
- Premium secure storage facility just minutes from the airport
- Comprehensive digital vehicle inspection with time-stamped photos
- Optional interior cleaning and detailing services available
- Electronic key tracking system for complete security
- Text message notifications for drop-off confirmation and car readiness
VIP Membership Program:
Regular travelers can join our VIP program for additional benefits including priority service, complimentary upgrades, flexible booking changes, and seasonal discounts.
Operating Hours:
Available 24 hours a day, 7 days a week, 365 days a year
Security Features:
- Park Mark® Safer Parking Award facility
- Comprehensive CCTV coverage with 30-day video retention
- 24/7 security staff on-site
- Regular security patrols throughout the facility
- Robust perimeter security with alarm systems
- Electronic key management system
- Fully insured with coverage for all vehicles in our care
- Secure indoor storage available for luxury and high-value vehicles
Terminal Drop-Off Locations
North Terminal:
Follow signs for North Terminal. On approach, follow signs for 'Approved Operators Meet & Greet'. Our reception point is prominently displayed with Ace Meet and Greet signage in the approved operator area. Look for our staff in distinctive navy and gold uniforms.
South Terminal:
Follow signs for South Terminal. On approach, follow signs for 'Approved Operators Meet & Greet'. Our reception point is prominently displayed with Ace Meet and Greet signage in the approved operator area. Our staff will be wearing distinctive navy and gold uniforms.
For the smoothest experience, we recommend calling our customer service team approximately 20 minutes before your arrival so we can have a chauffeur ready to meet you.
Important Note:
To ensure the highest level of service, please have your booking confirmation ready when you arrive. All chauffeurs carry identification, and you can verify their identity by calling our customer service number if you have any concerns.
Arrival & Departure Information
On Arrival at the Airport:
- Call our customer service team approximately 20 minutes before arriving at the airport.
- Follow signs to your terminal and then to 'Approved Operators Meet & Greet'.
- At the designated meeting point, you'll be met by one of our uniformed chauffeurs.
- The chauffeur will verify your booking details and complete a digital vehicle inspection with photos.
- You'll receive an electronic receipt with your vehicle inspection report.
- Hand over your keys and proceed directly to check-in while we take care of your car.
- Your vehicle will be driven to our secure facility by a professional chauffeur.
- You'll receive a text message confirmation once your car has been safely parked.
During Your Trip:
- Your vehicle will be stored in our secure facility.
- The exterior of your car will receive a complimentary clean (weather permitting).
- If you've requested additional services (interior cleaning, etc.), these will be carried out.
- We monitor all flight arrivals, so we'll know if your return is delayed or early.
On Return to the Airport:
- Once you have collected your luggage and cleared customs, call our customer service team.
- Confirm your terminal location and booking reference.
- Make your way to the same 'Approved Operators Meet & Greet' area.
- Your car will be delivered to you, typically within 15-20 minutes of your call.
- Our chauffeur will help you with your luggage and complete the handover process.
- Inspect your vehicle and sign the return form on our digital system.
- We welcome your feedback on our service, which can be provided via email or through our online review system.
VIP Member Service:
- VIP members receive priority service with guaranteed minimal waiting times.
- A dedicated account manager will oversee your booking from start to finish.
- Additional complimentary services are included based on membership level.
- Contact our VIP line for any special requirements or assistance.
Frequently Asked Questions
What makes Ace Meet and Greet different from other services?
Ace stands apart through our commitment to excellence in every aspect of our service. This includes our extensively trained chauffeurs, comprehensive vehicle inspection process, complimentary cleaning service, secure indoor storage options, and our VIP program for frequent travelers. We focus on the details that matter, ensuring your car receives the same care and attention that you do as our customer.
What does the complimentary cleaning service include?
Our standard complimentary service includes an exterior wash and wheel cleaning (weather permitting). We offer additional cleaning services at competitive rates, including interior vacuuming, dashboard and console cleaning, window cleaning, and full detailing packages. These can be requested at the time of booking or added during your trip by contacting our customer service team.
How do you ensure the security of my vehicle?
Security is paramount at Ace Meet and Greet. Our facility has received the Park Mark® Safer Parking Award and features comprehensive CCTV coverage, 24/7 security personnel, regular patrols, robust perimeter security, and electronic key management. For high-value vehicles, we offer indoor storage options with additional security measures. Every vehicle movement is tracked and logged in our system.
Tell me about your VIP membership program.
Our VIP program is designed for frequent travelers who value consistency and premium service. Members receive benefits including priority service with minimal waiting times, a dedicated account manager, complimentary service upgrades, flexible booking changes without fees, seasonal discounts, and accumulated points toward free parking. There are three tiers (Silver, Gold, and Platinum) based on usage frequency.
What happens if my flight is delayed or arrives early?
We monitor all flight arrivals in real-time, so we're aware of any schedule changes. Your booking remains valid regardless of delays, with no additional charges. For early arrivals, simply call us when you land, and we'll prioritize returning your vehicle. VIP members receive expedited service in these situations.
Do you offer additional services for special vehicles?
Yes, we provide specialized services for luxury, classic, and high-performance vehicles. These include indoor climate-controlled storage, enhanced security monitoring, battery maintenance for long-term parking, specialized handling protocols, and protective covers. Please mention any special requirements when booking.
How far in advance should I book?
We recommend booking as early as possible, especially during peak travel periods (school holidays, summer months, and bank holidays). For regular dates, 1-2 weeks advance booking is usually sufficient. Last-minute bookings can often be accommodated but may be subject to availability and premium rates.
